Ticket controller job description

This post includes 3 parts: duties list, job qualification and job description writing tips for Ticket controller in details. A complete job description concludes Ticket controller key duties/responsibilities, Ticket controller job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Ticket controller duties:

1. Ensures merchandise meets purchase order specifications.
2. Ensures that merchandise is seasonally appropriate for zones serviced by their facility.
   Proactively addresses Vendor Compliance issues and opportunities in the way Vendors pack, ticket and ship merchandise.
3. Ensures that the merchandise is of the correct value to our customers in terms of fashion, quality, price and brand.
4. Challenges Marshalls retail price and ensures that "comparable at price" on ticket reflects the company standard of 20 60% off.
5. Ensures balanced mix of color, size, style and quantity in the layup through packing process by adhering to company shipping philosophy.
6. Possesses an indepth knowledge of merchandise technical terms, fabrications and Marshalls standards relating to quality and size requirements.
7. Creates/maintains problem status logs to ensure special handling of problem orders.
   Develops and applies indepth understanding of all DC and Merchandise systems to effectively problem solve.
8. Partners/collaborates with all appropriate resources in the DC and Home Office to resolve issues in a timely manner.
9. Builds and maintains effective working relationships with hourly associates, DC management and P&A.
10. Understands impact vs. intent and adjusts communication style to achieve optimal outcome.
11. Comprehends the implication of their actions to the company''s bottom line as it relates to shrink and profit.
12. Ensures that damaged/problem merchandise and RTVs are identified and processed according to established guidelines.
13. Ensures proper handling and timely execution of LPRs.

II. List of Ticket controller qualifications

1. Strong organizational and time management skills as well as flexibility and ability to prioritize
2. Strong PC skills including Lotus Notes, Lotus 123, Excel, Word.
3. Strong problem solving and negotiation skills in addition to strong oral and written communication skills
4. Displays strong follow through skills to resolve problems in a timely manner.
5. Utilizes active listening skills to effectively communicate at all levels.
6. 12 years of merchandising experience

III. Tips to write job description

1. Too-long job description:

Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.

2. Too-short job description:

While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.

3. Listing unnecessary functions or job duties:

Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.

4. Key functions

Not listing key functions as required for the job can be a fatal mistake to a job description.

5. Grammar and spelling

Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.

6. Not specific enough:

Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.

7. Not having the job description reviewed by others:

This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.

8. Using buzzwords or abbreviations:

In fact, it is not necessary at all to use such in a job description.

9. Using slang or legal words:

Just use common wording to communicate with others and don’t do anything extraordinarily.

10. Not updating the job description:

The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.