Training and development specialist job description

This post includes 3 parts: duties list, job qualification and job description writing tips for Training and development specialist in details. A complete job description concludes Training and development specialist key duties/responsibilities, Training and development specialist job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Training and development specialist duties:

1.            Learn all aspects of the company and become a subject matter expert in designated area

2.            Use knowledge of adult learning and training to deliver engaging new hire training and internal training on both soft skills and technical skills

3.            Assist with designing and developing measurable training that contributes to the increased performance level of employees, using company specific software

4.            Consult with Manager and Designer/Developers regarding training successes and areas of opportunity for continuous improvement of training

5.            Develop and communicate techniques for compiling, preparing and presenting complex information to team of other Training and Development Specialists

6.            Identify coaching opportunities and apply effective on-the-job coaching techniques to enhance performance levels in support of business needs

7.            Seek to improve job performance through self-assessment, skill development, training and goal setting

8.            Maintain a regular and reliable level of attendance and punctuality

9.            Facilitate interactive training sessions in a variety of settings that meet the learning needs of a diverse audience

10.        Provide feedback to multiple levels of management on employee performance

11.        Implement Corporate-developed training programs

12.        Manage multiple training programs, coordinate facilitators and back-up sessions as needed

13.        Use high level of technology to train and perform job functions

14.        Monitor and maintain training materials to ensure they are up-to-date and relevant

15.        Perform administrative tasks related to planning, communicating, and conducting training (build and maintain virtual classroom ahead of time, attendance, time sheets, assigning tests and quizzes)

16.        Keep work area, training room, and equipment in clean and working condition

17.        Perform miscellaneous job-related duties as assigned

18.        Must have permanent residence in the St. Louis Metropolitan area

19.        4-year college degree

20.        Minimum 2 years experience training or teaching (virtual training experience in a call center environment is preferred)

21.        Demonstrated success as training, leading and coaching employees

22.        Demonstrates a high level of professionalism and integrity

23.        Experience in analyzing, planning, developing, implementing and evaluating training

24.        Demonstrated understanding of adult learning and training practices

25.        Proficiency in MS Office Suite (PowerPoint, Word, Excel)

26.        Excellent organization skills and time management skills

27.        Ability to communicate effectively (speaking and listening) without being able to see participants.

28.        Excellent written and oral communication skills

29.        Highly motivated and enthusiastic even in difficult situations

30.        Interested in education

31.        Strong problem solving skills

32.        Some evening hours may be required

II. List of Training and development specialist qualifications

1.            Flexible and resilient in times of difficulty

2.            Ability to multitask (read chats, teach, troubleshoot at once) and feel comfortable while working in a fast-paced, ever-changing, high energy environment

3.            Proficiency in use of virtual training platforms (Adobe Connect experience is preferred)

4.            Excellent presentation and facilitation skills (both in person and virtually)

5.            Knowledge of virtual training best practices

6.            Strong technical skills and ability to troubleshoot effectively

7.            Ability to provide detailed communication through email and IM, fast typing skills

III. Tips to write job description

1. Too-long job description:

Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.

2. Too-short job description:

While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.

3. Listing unnecessary functions or job duties:

Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.

4. Key functions

Not listing key functions as required for the job can be a fatal mistake to a job description.

5. Grammar and spelling

Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.

6. Not specific enough:

Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.

7. Not having the job description reviewed by others:

This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.

8. Using buzzwords or abbreviations:

In fact, it is not necessary at all to use such in a job description.

9. Using slang or legal words:

Just use common wording to communicate with others and don’t do anything extraordinarily.

10. Not updating the job description:

The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.